Shipping & Return Policy

Shipping & Returns Policy for MyLuxeGlow.com

Shipping Policy

1. Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation. Orders placed after 12 PM EST will be processed the next business day.

2. Shipping Methods & Delivery Times

We offer the following shipping options:

  • Free Shipping (7-10 business days) – Free on orders over $100
  • Shipping (7-10 business days) – Flat rate of $5.99

Delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.

3. Shipping Destinations

We ship internatioanlly, Shipping to all countries welcome

4. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your package using the carrier’s website.

5. Undeliverable or Lost Packages

If your package is returned to us as undeliverable (due to an incorrect address), we will contact you to arrange reshipment (additional fees may apply). If a package is lost in transit, please contact us at support@myluxeglow.com within 15 days of shipment for assistance.

Return & Refund Policy

1. Returns & Exchanges

We accept returns within 15 days of delivery for unused, unopened, and undamaged items in their original packaging.

  • Return Process:
  • Email support@myluxeglow.com with your order number and reason for return.
  • We will provide a return authorization and shipping instructions.
  • Once received and inspected, we will process your refund or exchange.

2. Refunds

  • Refunds will be issued to the original payment method within 5-10 business days after we receive the returned item.
  • Shipping fees are non-refundable unless the return is due to our error (e.g., wrong item shipped).

3. Exchanges

Exchanges are subject to product availability. If the desired item is unavailable, we will issue a refund instead.

4. Damaged or Defective Items

If you receive a damaged or defective product, contact us within 7 days of delivery at support@myluxeglow.com with photos/videos of the issue. We will arrange a replacement or refund.

5. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Opened or used skincare/products
  • Items without original packaging

Contact Us

For any questions regarding shipping or returns, please contact us at:

📞 Phone: +1 (307) 205-8930
📧 Email: support@myluxeglow.com
📍 Address:
30 N Gould St, Sheridan, WY 82801

Thank you for shopping at MyLuxeGlow.com! ✨

Note: This policy is subject to change without prior notice. Please review it periodically.