Refund policy

Returns
At LuxeGlow, customer satisfaction is our priority. We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return or refund.

How to Request a Return
To initiate a return or refund request, please contact our Customer Support team at myluxeglow.contact@gmail.com with your order number and the reason for your request. Due to the nature of our international shipping process, we may not require the item to be physically returned to us. Once your request has been reviewed and approved, we will provide instructions on how to proceed, which may include a refund, replacement, or store credit.

Damaged, Defective or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong product, contact us within 48 hours of delivery with photos of the issue. We will review your request and provide an appropriate solution, including a replacement or refund.

Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned or refunded once used, including:

Opened or used beauty and personal care products
Gift cards
Final sale or clearance items
Customized or personalized products

Exchanges
We do not offer direct exchanges. If you wish to replace an item, please contact our Customer Support team to discuss the best solution for your situation.

Refunds
Once your return or refund request has been reviewed and approved, your refund will be issued to your original payment method within 5–10 business days. Please note that your bank or credit card provider may require additional processing time before the funds appear in your account.

European Union Customers
If your order is delivered within the European Union, you have the right to cancel or withdraw from your purchase within 14 days of receiving your order, without giving any reason, in accordance with EU consumer protection law.
To exercise this right, please contact us at myluxeglow.contact@gmail.com within the 14-day period, or submit your request directly through your customer account.
Once you have notified us of your cancellation, you must send back the item (if physically required) without undue delay and in any event not later than 14 days from the day you communicated your cancellation to us.
If a physical return is required, you will be responsible for the direct cost of returning the goods, unless we have agreed otherwise or the item arrived damaged, defective, or incorrect.
We will reimburse the price paid for the product, including the cost of standard delivery, within 14 days of receiving the returned item (or, if no physical return is required, within 14 days of your cancellation request being approved). Refunds will be issued to your original payment method.
Please note that customized, personalized, or hygienically sealed items that have been unsealed after delivery may be excluded from the right of withdrawal, as detailed in the "Non-Returnable Items" section above.

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Refund policy

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