Refund policy

Returns & Refund Policy

 At LuxeGlow, customer satisfaction is our priority. To optimize international transit times and reduce environmental impact, we do not require the physical return of items in most cases.

Return & Refund Windows:

 * European Union Customers: In accordance with the EU Right of Withdrawal, you have 14 calendar days from the delivery of your item to request a full refund if the product is damaged, defective, or not as described.

 * Rest of the World Customers: For international orders outside the European Union, we offer a 30-calendar day window to request a refund under the same conditions.

 How to Request a Refund:

 Do not ship the item back to our facilities. To initiate a refund request, please contact our Customer Support team at contact@myluxeglow.com with your order number and clear photographs or videos demonstrating the issue with the item. Once reviewed and approved, your full refund will be processed back to your original method of payment within 5 to 10 business days.

Cancellation Policy:

 Because we process and ship orders immediately to ensure the fastest delivery times, automated cancellations are not available once payment has been cleared. If you made an error in your order, please contact contact@myluxeglow.com immediately to attempt a manual correction before shipment.